During this time our contractor was working on the upstairs area of the home, and we covered the couches with blankets to avoid any dust and grime. When the work was done and things were being cleaned up in order for us to get ready to move it, we were going to move the sofa to the living room and decided to sit in it first. When I sat in it, I noticed the back of the seat was loose. I pulled the flap back to look and noticed it was only half of the seat was installed.
While I had the flap up, I could see the bottom of the sofa and noticed one of the plastic floor protectors was missing. Then I noticed the abrasion on the sofa arm and more on the back.
I immediately contacted Tom and he said he would send an outside company to investigate. It took almost two weeks to get this done. The gentleman showed up and looked at the couches, took pictures and said that he would give a full report to Tom and that he would get a hold of me with the results. After a day or two I began calling again, my guess was that Tom would see my phone number come up and let it go to voice mail.
I know this because I had my girlfriend call with her cell phone and he immediately answered. Every time I called, it would either go to voicemail or if another employee answered and when I asked to speak with Tom, he would always be unavailable and said he would call me back. I finally went into the store in person to confront him of these problems. He agreed we had a problem. He said his delivery people delivered the couches wrapped in plastic and someone else damaged the couch and he wasn't going to do anything.
My girlfriend, our contractor and another person besides myself was there when the couches were delivered and those couches were not wrapped in plastic when they delivered them.
I asked to speak to the owner of the company. He told me he would get back to me the next day and never did. I called and they told me he wouldn't be in until Saturday. I once again called him and he said they weren't going to do anything about it.
I expressed my dissatisfaction and he told me he would talk to his general manager who is the one who has been avoiding me this whole time. I am unable to complete the downstairs area of our home due to these couches; they are unsafe to sit on. We are not happy with the way this entire transaction has been handled. We have four children in our home and we are constantly watching them for fear that they may get hurt because of these couches. So here I am with a brand new dining table with a broken latch that has yet to be repaired; a leather sofa and loveseat that are damaged which I completely paid for.
The couches remain covered with blankets and have not been used; this is no way for us to enjoy our new home. Comment Helpful 6 Not helpful 0. PissedConsumer Oct 06, Call ch let them investigate this situation! Reply 0 0. PissedConsumer Aug 26, Thanks for saving me a trip there Im bout to spend 10k somewhere But not there.
PissedConsumer May 01, PissedConsumer I took them to small claims court and won. They had to take the furniture back and refund me They are the worst!
Reply 2 0. View more comments 3. Why Trust Reviews on PissedConsumer? Thank You for Your Reply! We are processing your message. It's inappropriate or not family friendly. This business is closed or doesn't exist. It's posted to the wrong business. It's a duplicate by the same member or copied text. It contains commercial or promotional content. It includes private information. Must demonstrate the ability to learn the techniques of the job during first 30 days of employment.
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Must provide proof of identification and eligibility to work in the United States of America. Apply Now You have JavaScript disabled on your browser. First Name. Last Name. Phone Number. Number Type Home Cell Work. I just had 8 pieces reupholstered by them. Their work is of the very highest quality better than new! From Business: Welcome to Legal Forms Nevada in Las Vegas, Nevada, where we help prepare legal forms for both business and individuals, without having to pay for an attorney.
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